- How do I purchase a service?
You can browse the services offered on the website, select the item that meets your needs, submit the relevant information as prompted, and complete the payment. Once payment is successful, we will arrange the subsequent service based on your order details.
- Is the payment a one-time purchase or a subscription?
Services on this website are purchased on a one-time basis. Unless explicitly stated otherwise on the order page, there are no automatic renewals or recurring charges.
- When does the service begin after purchase?
Once the order is confirmed and we have received the necessary project materials, we will begin processing the request based on the service scope and schedule. The specific start time may vary depending on project requirements and the completeness of the materials provided.
- What materials do I need to provide?
Depending on the specific service, you may need to provide project goals, page requirements, text content, images, brand assets, and other necessary information. We will inform you of the required materials based on the specific project.
- Can I request revisions?
Yes. If the service includes a revision scope, we will handle reasonable revision requests in accordance with the service description. Additional content that falls outside the original service scope may require further confirmation.
- What if I cannot provide complete materials right away?
We recommend providing complete and accurate materials whenever possible. Insufficient materials may affect the project start time or the final outcome; we will contact you if clarification is needed.
- Can I cancel my order?
If the service has not yet started, you may submit a cancellation request in accordance with the website’s refund and cancellation policy. If the service has already begun, eligibility for cancellation and the refundable amount will be determined based on the project’s progress and relevant policies.
- How can I contact customer service?
You can submit inquiries via the contact form, email, or other contact methods provided on the website. We will review and respond to your inquiry within a reasonable timeframe.
- Do the services automatically renew?
No. Services on this website are one-time purchases; they do not automatically renew unless a different billing method is explicitly stated on the page.
- What should I do if I encounter issues with the service?
If you have questions regarding the service provided, please contact us promptly and explain the situation. We will verify the details against the order and service scope and assist in resolving the issue within reasonable limits.