- Scope of Refund Policy
The web design and related services provided by this website are one-time purchases. Due to the customized nature of the services and the project-based delivery model, refund requests will be reviewed based on the order status, the commencement of services, and the actual progress of the work.
- Cancellation Timing
Customers wishing to cancel an order must submit a request before the service officially begins. We will review the request within 1–3 business days of receipt and notify the customer of the outcome via email.
- Refunds Before Service Commencement
If a customer requests cancellation before the service has started and before any actual deliverables have been produced, and the request is approved, we will issue a refund using the original payment method.
- Refunds After Service Commencement
If the service has already commenced, the refundable amount will be determined based on the volume of work completed, project progress, and reasonable costs incurred. Services that have already been completed and delivered are generally not eligible for a full refund.
- Service Issues
If a customer believes the delivered work significantly deviates from the agreed-upon service specifications, they should contact us within 7 days of receipt and provide a detailed explanation. We will verify the claim within 3 business days and, where appropriate, offer solutions such as revisions, reprocessing, or a refund.
- Refund Processing Time
Once a refund request is approved, we typically process the refund within 3–5 business days. The actual time it takes for funds to appear in your account may depend on the processing speeds of banks, payment processors, or card issuers.
- Return Address and Refund Requests
As this website provides digital web design services, there are no physical goods to return; therefore, no physical items need to be mailed back. To submit a refund or cancellation request, please contact us using the following information:
Return/Refund Address: 4600 EASTVIEW DRIVE, NEW ORLEANS, LA 70126
If you require a physical address for paper returns or official corporate correspondence, please refer to the latest address listed on the “Contact Us” page of the website.
- Special Circumstances
If we are unable to provide the service as agreed in the order due to reasons attributable to us, the customer may contact us to request a cancellation or refund, and we will handle the matter based on the specific circumstances.
We reserve the right to review refund requests in accordance with applicable laws and the specific details of the order. This policy does not affect any mandatory statutory rights to which consumers are entitled by law.